Returns and Exchanges Policy

28 Day Return

We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unused within 28 days of the date of despatch. The date the items were despatched to you by us will be detailed in the documentation with your order. Please ensure that all items are returned in their original packaging with their labels intact.

You may exchange the item for something else, subject to stock availability, or receive a full refund of the price paid (excluding any delivery or in post charges).

The refund can only be made to the card used when paying for the order. We will email you when the item has been received and will inform you when the credit has been made to your card account. This is normally within 14 days of receipt of the goods.

If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.

Returns Procedure

When returning goods, please email us so that we can tell you the returns procedure.

Please wrap your parcel in its original packaging securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We advise you to obtain a proof of posting certificate if using the Post Office.

In any event damaged or used items will not be exchanged nor will a refund be made.

Distance Selling Regulations

Under the Consumer Protection (Distance Selling) Regulations 2000 and 2005 (the Regulations) if you are a consumer you have a right to cancel orders for items purchased from our website within a statutory cooling–off period. This is normally 7 working days from the day after the date on which the item in question was delivered.

To cancel your order, please provide us with notice by letter, fax or email, in each case within the statutory cooling off period of 7 working days from the day after the date of delivery giving details of the items ordered, the order number and (where appropriate) their delivery date.

Please note you are to be responsible for the costs of returning the items to us unless we delivered in error.

If you exercise your right to cancellation after the item has been delivered to you, please follow the instructions for returns above. We will re-credit the card used for the purchase in accordance with the Regulations.

Please note you are to be responsible for the costs of returning the items to us unless we delivered in error.